The other night I took a couple of kids to dinner at a prominent U.S. restaurant chain. The food was oversalted and overcarbed, but predictably tasty and fun. The waitress even agreed to give my son a side order that wasn't officially available for that particular entrée.
The waitress cheerfully adjusted the prices and wrote a note to the manager about the glitch. I’m sure there’s a reason for the discrepancy (perhaps there’s a new menu with higher prices coming out to coincide with the end of the month). But who knows how many people had been victimized by this problem, intentional or not?
For the introduction of automated systems that force customers to scrutinize every line on every bill to make sure they're not being scammed, we say of IHOP: New Management Welcome.