Actual case studies of mismanagement, bad bosses and blundering businesses. (Please don't try these at work!)
Sunday, November 21, 2010
So upgrades are a bad thing... ?
Just ordered some gifts online from Chapters/Indigo. The checkout was easy and efficient.
Then I ran onto the following warning after I had placed my order.
Surely we have moved beyond blaming delays on "upgrades"?
And here I thought upgrades were all about improving service!
Rick Spence is a business writer, speaker and consultant who believes business can be better than it is. His other blog, Canadian Entrepreneur, focuses on best practices. This blog focuses on worst management practices, fumbles and foul-ups. Because Rick believes we learn more from mistakes than we do from good examples.
The title and logo were inspired by a restaurant in Ann Arbor, Michigan, that really should employ a proofreader.
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