I was just browsing this month's scratch-and-dent sale at http://www.bookcloseouts.com/. My first time on the site.
I saw a book I liked and clicked on the "Add to cart" button. You know what I got? A screen that said, "Your shopping cart is empty." So I went back and clicked again. My shopping cart was still empty.
Perhaps I should have registered and logged in first. Well, why didn't they say that early on? And why don't they give me that option now? Why not make things dead easy for first timers?
Instead they gave me a nonsensical warning and no clear path to do anything about it.
I think I'll take my business to a website that understands customer care.
New Management Welcome.
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